Why N2520 N2560 N4520 N4560 XBMC idle take high CPU loading.
1. Configure screen server to NONE or BLACK:
SYSTEM -> APPEARANCE -> SCREENSAVER -> SCREENSAVER MODE -> NONE or BLACK.
2. Disable the RSS news feeds:
SYSTEM -> APPEARANCE -> SKIN -> SHOW RSS NEWS FEEDS -> DISABLE.
Why N2310 N4310 Plex have no new update and unable to install.
Due Plex asking APP release unity from Plex WEB directly, and we migrate to Plex web site in recently, thus please download latest Plex from:
https://plex.tv/downloads -> NAS -> Thecus -> POWERPC OS6
Then update from N2310/N4310 ADMIN WEB from OFFICIAL NAS APPLICATION interface directly.
Why my Thecus ID is ready, but can't access NAS date from internet?
1. Please confirm your ROUTE have UPnP port management support and enable.
EX1: page 101 about "To turn on Universal Plug and Play" from NETGEAR R6250 http://www.downloads.netgear.com/files/GDC/R6250/R6250_UM_17July2013.pdf
EX2: page 93 about "Enable UPnP IGD" from DLINK DIR-868L http://www.dlink.com/-/media/Consumer_Products/DIR/DIR%20868L/Manual/DIR868LA1manual042213v1.pdf
2. Please check NAS ADMIN WEB UI PAGE->LEFT UPPER CONER A GEAR BOX ICON -> CONTROL PANEL -> NETWORK SERVICE -> UPnP Port Management -> ENABLED.
or user manual page 73 about UPnP Port Management.
http://www.thecus.com/download/manual/N25N45/N2520N4520_UM_v6.2_EN_20130819.pdf
*If have ROUTE have no "Universal Plug and Play" or "UPnP IGD" , here need manual configure the port forward function, please refer to http://esupport.thecus.com/Knowledgebase/Article/View/577/0/thecus_internet_quick_guide_20100701_v10pdf
**The service ports by default of Thecus NAS
http://esupport.thecus.com/Knowledgebase/Article/View/147/1/the-service-ports-by-default-of-thecus-nas
***What is UPnP http://en.wikipedia.org/wiki/Universal_Plug_and_Play#Access_from_the_Internet
"UPnP" allow this device able to show on your network, as like show from WINDOWS FILE MANAGER->DESKTOP->NETWORK.
"UPnP PORT MANAGEMENT" allow to configure your route port forward automatically.
http://en.wikipedia.org/wiki/Universal_Plug_and_Play#Access_from_the_Internet
Why my NAS Thecus ID / DDNS not working sometimes? (ThecusID)
1. Thecus ID/DDNS need access internet to update, please ensure NAS have correct IP configuation able to access internet, as like GATEWAY & DNS most filled and correct.
2. The NAS Thecus ID page blank or gray out means NAS connection to ThecusID server, please be patience for remote connection.
3. If need to check the Thecus ID status, please visist following page. http://thecusid.thecuslink.com/mythecusid/
4. Thecus ID is a DDNS service too, thus you could choose other DDNS service to instead, as like NO-IP is a free DDNS service, since you configure completed and the application usgae same with Thecus ID.
EX:
Thecus ID = xxxx.thecuslink.com
NO-IP DDNS = xxxx.ddns.net
http://xxxx.thecuslink.com:9800 = http://xxxx.ddns.net:9800
5. Even NAS would check & update Thecus ID every 10~20 mins. According from network infrastructure, if your route have DDNS server support, here we recommend configure & use the DDNS from your route would be faster and rid off the gap about DDNS update.
Why my NAS Thecus ID / DDNS already in use?
If confirm your email been activated but system show Thecus ID / DDNS already in use, it is cause from system preset MAC address for Thecus ID, and you could modify by yourself just need log out Thecus ID from NAS ADMIN WEB page and re-create your own.
Why my NAS can't accept GMAIL as email notification account?
https://support.google.com/accounts/answer/6010255
Google may block sign in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safer.
Some examples of apps that do not support the latest security standards include:
To help keep your account secure, we may block these less secure apps from accessing your account, and you’ll see a “Password incorrect” error when trying to sign in. If this is the case, you have two options:
If you’re still having issues accessing your account after trying the options above, see other reasons you might receive the "password incorrect" error.
Why my Acronis key doesn’t work?
Why MAC time machine is working before, but doesn't work anymore after NAS or MAC been updated?
Due to MAC'time machine version udpated, some user couldn't get time machine work, thus need establish AFP connection before Time machine, please try with following action steps:
1. Establish an AFP connection to NAS (If NAS IP at 192.168.1.100), ex: Select Go > Connect To, and enter a afp://NASIP address > afp://192.168.1.100 > key in your NAS user'account & password.
2. Check the Time machine connection again.
Due to hardware related limiation the N2520 N2560 N4520 N4560 N2800 N4510U N4800 N5550 & N7510 support up to XMBC (13.x) only, and have no Kodi 14.x or further version support.
Why can't found Thecus backup utility anymore?
Due Thecus bundled Acronis for years, and more and more 3rd party backup utility available, thus Thecus backup utility going to end of life and following 3rd party utility which support trans file between PC & NAS via network driver able to instead:
http://www.cnet.com/how-to/how-to-back-up-your-windows-computer-to-a-network-hard-drive/
http://pcsupport.about.com/od/backup/tp/free-backup-software.htm
If you need old Thecus backup utility, please visit following link, and we afraid to provide further update and thanks for your understanding in advance:
http://www.thecus.com/download/driver/Thecus_Backup_Utility_MAC_v1.1.3.zip
http://www.thecus.com/download/driver/Thecus_Backup_Utility_Windows_v1.1.3.zip
Why backup between NAS and USB performance slow?
1. Most USB HDD in NTFS file system but under Microsoft patent, even it it workable, but NTFS/FAT USB HDD unable to get full speed on the NAS.
2. Thecus NAS default in EXT3/4 file system, if need running full speed for NAS between USBHDD, it is recommend make USB HDD in EXT3/4 file system. But note Windows unable to read EXT3/4 file system/
3. If you went to backup data in faster way, here recommend link USB HDD on your PC, and via FTP to backup data.
4. File size, due to small size file would spent more over head for file transmitting and make average speed going down, thus a 1GB file would faster than 100 files in 10MB each. Thus recommend via single huge file and able to see the performance. It is like the vehicle fuel usage, in the downtown average mileage lower the the highway. And also we could via FTP to test performance, most FTP client would have average speed log as like the FILEZILLA. https://filezilla-project.org/
Where to found the MIB file for SNMP?
Please downlaod this attachment file: net-snmp-mib.zip
What the notification message means about Power_On_Hours? ( power on hours )
Following message as like car maintenance schedule mileage, thus NAS would generate this message around every 5000 hours for user know the HDD lifetime usage, and prepare new HDD in advance.
***********************************
This notification message is generated automatically from [NAS] (192.168.1.123).
The system experienced the following event(s).
The Power_On_Hours of Disk x has reached 50xx hours. (Western Digital Red (AF),WD-WCC123456789)
Please be aware of the event(s) above. Also if necessary, please react to the event(s).
***********************************
What ports encrypt DATAGUARD or RSYNC used?
DATAGUARD or RSYNC encrypt transmit over internet what ports need to forward on rsync target side? (DATA GUARD)
If need doing DATAGUARD or RSYNC encrypt transmit over internet, it is need configure the port 23 & 873 forwards.
What is max filename character length
The filename length related to folder path length, according from Microsoft https://msdn.microsoft.com/en-us/library/aa365247.aspx the total length is 260 character, inclued with IP and folder path.
Example:
NAS IP is "172.16.10.10"
Folder at "USBHDD"
=> \\172.16.10.10\USBHDD\ => 22 character
Thus 260-22=238 max filename length will be 238 character, included dot & sub-filename.
The max filename length is 238 character:
123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234.txt
Total path 260:
\\172.16.10.10\USBHDD\123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234567890123456789012345678901234.txt
What default login account & password for Mysql module?
ACCOUNT=> root
PASSWORD=> empty just enter
Upgrade Orbweb.me to v4.0
To upgrade to the new version please do the following:
1. If you are new to Orbweb.me, sign up for an Orbweb.me account from here.
2. Download the latest host software from https://orbweb.me/download/ and install it. If v3.x is installed, v4.0 will automatically remove and update it to v4.0.
3. Download the new mobile app from Google Play or App Store.
4. Sign in on both host and the mobile client and that's it.
5. Enter the promotion code “wss.thecus.com” to get 1 year of Ultimate free of charge.
Thecus RAID roaming table:
1. Latest update at 2015 Q4, this table for RAID HDD & data roaming to another compatible NAS only.
2. About configuration & user account please download CONF.BIN and restore on new NAS, and CONF.BIN restore/upload need under same FW version, thus please confirm your NAS FW is identical first.
3. How to download CONF.BIN from NAS ADMIN WEB UI?
OS6
This can be download from NAS ADMIN WEBUI->left upper corner have a GEAR icon->SYSTEM MANAGEMENT->CONFIG MGMT->DOWNLOAD.
V5
It can be downloaded from [System Management/ Config Mgmt] and then press [Download] button.
V3
It can be downloaded from [System Management/ Utility/ Config Mgmt] and then press [Download] button.
V2
It can be downloaded from [System / Config Mgmt] and then press [Download] button.
********On going models********
--OS6 X32
N4560
N4520
N2560
N2520
--OS6 2bay PPC root on HDD
N2310
--OS6 4bay PPC toot on Flash
N4310
--OS5 X64
N16000 series
N12000 Series
N8900 Series
TopTower N10850
TopTower N8850
TopTower N6850
N8880-10G
N8810U Series
N8800PRO v2
N7770-10G
N7710 Series
N7700PRO v2
N7510 Series
N5810PRO
N5550
N4800
N4510U Series
N2800
********End of life models********
--OS5 X32 FW 5.03.02.x
N8800PRO (v1)
N8800SAS
N8800+
N8800
N7700PRO (v1)
N7700SAS
N7700+
N7700
N8200XXX
N5500
N5200XXX
N3200XXX
N2200XXX
N4200Eco
N4200PRO
N4200
N4100PRO
N0503 ComboNAS
1U4600
1U4200XXX
--N5200 series FW 2.00.18.4
N5200PRO
N5200
1U4500
(But N5200XXX at OS5 X32)
--EVO Series FW 1.05.00.23
N2200EVO
N4100EVO
--Cavium CNS3420 FW 3.03.00.8
N2200PLUS
--Thecus OXFORD 810DSE SMART utility series FW 3.00.16
N2200
N0204 miniNAS
--Intel IOP 80219 CPU
N4100+ 2.00.05
N4100 1.3.06
N2100 2.01.10
--AMD Geode CPU FW 3.00.03
M3800
N3200PRO
--Freescale PPC FW 1.00.04
N3200
--Freescale Freescale MPC8347 PPC FW 1.00.09
N1200
--StorLink SL3516 FW 1.00.24
N299
N199
If Thecus ID unstable please try on following suggestion:
1. Check the Thecus ID status, please visit following page. http://thecusid.thecuslink.com/mythecusid/
2. Thecus ID is a DDNS service too, and NAS ADMIN WEB inteeface support 3rd party DDNS too, thus you could choose other DDNS service to instead, as like NO-IP is a free DDNS service, since you configure completed and the application usage same with Thecus ID.
EX:
Thecus ID = xxxx.thecuslink.com
NO-IP DDNS = xxxx.ddns.net
=> http://xxxx.thecuslink.com:9800 = http://xxxx.ddns.net:9800
3. NAS would check & update Thecus ID every 10~20 mins. But according from network infrastructure, if your route have DDNS server support, here we recommend configure & use the DDNS from your route would be would be more effective & timely update, and rid off the gap about DDNS update.
Secure FTP (Explicit) encryption & SFTP
Example 1: Explicit FTP over TLS
Enable the SFTP from FTP page, please ensure your FTP client utility support the Secure FTP (Explicit) encryption, or choose FILEZILLA.
A. Download & install Filezilla. https://filezilla-project.org/
B. Make & edit a new connection in the Site Manager.
C. Choose ENCRYPTION to "Require explicit FTP over TLS" from the General tab.
D. Fill up related information as like Host/Port/Username/Password and Connect or OK to save this site.
Example 2: SSH File Transfer Protocol (OS5 X64 models)
Enable the SSH service from NETWORK SERVICE, please ensure your FTP client utility support the Secure FTP (Explicit) encryption, or choose FILEZILLA.
A. Download & install Filezilla. https://filezilla-project.org/
B. Make & edit a new connection in the Site Manager.
C. Choose PROTOCOL to "SSH File Transfer Protocol" from the General tab.
D. Fill up related information as like Host/Port(22)/Username(root)/Password(ADMIN WEB UI PASSWORD) and Connect or OK to save this site.