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Thecus Product Support Status
Thecus Product Support StatusMore than decade Thecus provide support as usual, and following products support status for your reference:*Subject to change without notice...
View ArticleWhy HDD show frozen under ATA security page?
Why HDD show frozen under ATA security page?The ATA security from BIOS, under some condition would "frozen" issue, but you don't need to do anything and system is work as well, thus we could ignore...
View Article什麼是ODS檔?可以用何種程式來開啟?
什麼是ODS檔?可以用何種程式來開啟?ODS 檔可以用 Microsoft OFFICE 或是其他免費的文件軟體來開啟比如說 OPEN...
View ArticleOS7 how to map DROPBOX folder from Windows
OS7 how to map DROPBOX folder from Windows1. OS7 with home folder concept for each user, since you access to NAS'home folder via SAMBA, as like \\192.168.0.75\home and need key in login & password...
View ArticleHow to enable the SAMBA 2 (SMB2) for my NAS?
How to enable the SAMBA 2 (SMB2) for my NAS?N8800PRO (v1) / N8800SAS / N8800+ / N8800 / N7700PRO (v1) / N7700SAS / N7700+ / N7700 / N8200XXX / / N5500 / N5200XXX / N3200XXX / N2200XXX / N4200Eco /...
View ArticleWSS WSSE 30 days trial version for evaluation
WSS WSSE 30 days trial version for evaluation:For some unique application need to ensure the OS compatibility first, or WSSE 2012R2 system performance limited, thus you may download 30 days trial...
View ArticleWSS WSSE FAQ How to troubleshoot Windows-based computer freeze is...
WSS WSSE FAQ How to troubleshoot Windows-based computer freeze issues(Memory Dump, Data sanity check, Performance Monitor, Microsoft Support...
View ArticleHow N2350 N4350 power always on
How N2350 N4350 power always on It is base on J5 default 1-2 for power button power, if change to 2-3 will become always on and enclosed PDF How_N2350_N4350_power_always_on_V0.1.pdf for your reference.
View ArticleHow access ACL (need permission) folder via WEBDAV?
How access ACL (need permission) folder via WEBDAV?The WEBDAV following NAS build ACL as like SAMBA or FTP, but Windows default for public folder access only, thus need T-OnTheGo (2015 EOL) or other...
View ArticleHow_OOBE_boot_from_WSS_WSSE_SSD_HDD_V0.1
Since WSS/WSSE been recovered, we could via following OOBE boot to check the recovery success or not 1. Link HDMI/VGA, UBS keyboard & mouse.2. Boot WSS/WSSE update until language choosing.3. Press...
View ArticleIf AMAZON S3 (AWS S3) bucket lost how should I do?
If AMAZON S3 (AWS S3) bucket lost how should I do?Please try on following region to instead:Asia Pacific (Singapore) RegionAsia Pacific (Sydney) RegionAsia Pacific (Tokyo) RegionUS East (Northern...
View ArticleWhy can't found or download T-OnTheGo from Apple store or Google ...
Why can't found or download T-OnTheGo from Apple store or Google Android PlayT-OnTheGo end of life for years and been removed, but it is base on WEBDAV protocol, please refer to following link for 3rd...
View ArticleNotification - OS6 & Thecus ID end of support
Notification - OS6 & Thecus ID end of supportSince 2012 first OS6 NAS (N2310 N4310 N2520 N2560 N4520 N4560) with Thecus ID available, until 2018Q1 OS6 series end of life, Thecus ID service end of...
View ArticleIf system stay at self testing how should I do?
If system stay at self testing, and please: 1. Power NAS off. 2. Eject all HDD out and keep order or mark number on HDD. 3. Power on the NAS, should have a BIOS ready beep since power up in 10 second:...
View ArticleHow to create iSCSI LUN on Thecus OS7 and how to connect the lun ...
Please refer to enclosed file "How to create iSCSI LUN on Thecus OS7 and how to connect the lun on RedHat.pdf"
View ArticleHow to connect iSCSI LUN on Thecus OS5 Storage from RedHat
Please refer to enclosed file "How to connect iSCSI LUN on Thecus OS5 Storage.pdf"
View ArticleHow to install the module PLEX on your OS7 NAS models
Please refer to enclosed file "How to install the module PLEX on your OS7 NAS models.pdf"
View ArticleHow store SYSLOG (OS7) onto other SYSLOG server (OS5X64)?
How store SYSLOG (OS7) onto other SYSLOG server (OS5X64)?--Environment--NAS 192.168.123.78 (N5810 OS7)Other SYSLOG server 192.168.123.75 (N5550 OS5 X64)Unauthorized access IP...
View ArticleHDD SMART auto check & notification
HDD SMART auto check & notificationRecent new OS7 & OS5 X64 firmeare which support each Monday 00:00~06:00 HDD key SMART value check, if current value different from the previous record, it...
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What is HDD SMART unknown attribute 22 (helium)
What is HDD SMART unknown attribute 22 (helium)Some HDD filled with helium but air, thus should have this unknown attribute 22. If your HDD with this value and show FAILING_NOW, it is recommend contact...
View ArticleWSS - Repair RAID volume which create from Windows Disk Manager
WSS - Repair RAID volume which create from Windows Disk ManagerIf the RAID volume create from Windows Disk Manager and confirmed the NAS hardware & HDD is fine or repaired, we could refer to...
View ArticleWSS WSSE FAQ How to rebuild RAID volume which create from DISK MA...
WSS WSSE FAQ How to rebuild RAID volume which create from DISK MANAGER?WSS_WSSE_REBUILD_RAID5_from_DISK_MANAGER_V.01.pdf
View ArticleHow to reply my ticket?
How to reply my ticket?The reply icon "ADD REPLY" above on your first post, and enclosed picture "ADD_REPLY_icon.png" for your reference.
View ArticleHow Canon iR-ADV C5235 / iR-ADV C5235 scan to NAS folder?
Concept: Each scanner with difference configuration require as following Canon iR-ADV C5235 / iR-ADV C5235 with following limitation: Host name need include with full path. Folder path can be empty...
View ArticleOS5 X64 & OS7 support multiple JBOD/ RAID volume?
OS5 X64 & OS7 support multiple JBOD/ RAID volume?OS5 X64 & OS7 default support up 5 JBOD/RAID volume each, but with following limiation:1. N2350 & N4350 each volume support up to 16TB, even...
View ArticleN2350 N4350 Plex
N2350/N4350 PlexN2350/N4350 base on ARM CPU, please choose Plex from N2350/N4350 APP CENTER or download...
View ArticleN2350/N4350 support up to 16TB
N2350/N4350 support up to 16TBThe N2350/N4350 support up to 16TB only, as N2350/N4350 specification & HDD list with this notification, and enclosed files "N2350_N4350_SPECIFICATION_16TB.png" &...
View ArticleWhere is latest Plex version?
Where is latest Plex version?Since NAS FW limiation and following latest Plex version for reference:OS5 X64 & OS7 (but N2350 &...
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Why NAS unable to see or mount USB HDD or USB flash or USB driver...
Why NAS unable to see or mount USB HDD or USB flash or USB driver?Beside USB chip compatibility, please ensure the the NAS USBCOPY function enabled:OS7 CONTROL PANEL -> BACKUP -> USBCOPY ->...
View ArticleSince N2310/N4310 hardware damaged how to access and backup data?...
Since N2310/N4310 hardware damaged how to access and backup data? 1. Arrange an Thecus N2350 NAS (ex:...
View ArticleOS7 SYSTEM FAILOVER CONFIGURE STEPS V0.1
OS7_SYSTEM_FAILOVER_CONFIGURE_STEPS_V0.1.pdfrealtime rsync virtual ip
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How to replace N5810PRO or N58x0 series mini UPS
How to replace N5810PRO or N58x0 series mini UPS Please refer following steps or download enclosed file: How_to_replace _N58x0_mini_UPS_V0.1.pdf Concept: Check mini UPS condition from SYSTEM...
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How to know how many concurrent users been log on FTP already?
How to know how many concurrent users been log on FTP already? It is base on FTP client utility as like Filezilla for example:EDIT=>DEBUG=>SHOW DEBUG MENU=>1-WARNING=>OK=>connect to FTP...
View ArticleHow to remove OS7 debug dialog from NAS admin WEB interface/UI? (...
How to remove OS7 debug dialog from NAS admin WEB interface/UI? (Eng,繁中,簡中) 1. Please upload following patch from firmware upgrade interface.OS7 Intel X86 NAS: OS7_X86_UNDEBUGMODE_V0.1.romOS7 N2350:...
View ArticleWD Drive Analytics(WDDA) support list
Support WDDA HDD need match following 2 items: 1. HDD produce date since 2018 Q4. 2. Supported WDDA HDD listed as below:...
View ArticleSeagate IronWolf HDD list
Tested IronWolf HDD until Sep 05 2019: --IronWolf--ST16000VN001* need new NAS FW after 2019...
View ArticleWhat is N6850/N8850/N10850 CPU FAN model name ?
The N6850/N8850/N10850 CPU FAN default is JETART SL2060 LGA1155 & 1156 CPU COOLER:http://www.jetart.com/index.php?do=prod&toppid=43&pid=56&id=211 Here we could purchase JETART...
View ArticleWhy N4910 N8910 N12190 N16910 series WOL doesn't work?
Why N4910 N8910 N12190 N16910 series WOL doesn't work? *WOL = Wake On LAN**N4910 = N4910U PRO-S, N4910U PRO-R, N4910U-S & N4910U-R Please assist us to ensure related BIOS configure been...
View ArticleHow to reset N2200EVO and N4100EVO password
How to reset N2200EVO and N4100EVO password:1. Format USB stick (FAT/FAT32).2. Extract attached file and copy the folder [gofactory] into the root of the USB stick. or...
View ArticleWhy can't access to NAS share folder with guest(anonymous) accoun...
Why can't access to NAS share folder with guest(anonymous) account/permission from Windows 10? Windows 10 Enterprise & Education edition, since Windows 1709 not only enable the SMB2, but also...
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What is my NAS power adapter model & specification?
Snapshot from enclosed PDF file: Thecus_NAS_power_adapter_table_V0.1_20200514.pdf
View ArticleHow long can be available for N5810PRO internal li battery (BBM)
How long can be available for N5810PRO internal li battery (BBM) The N5810PRO internal li battery (BBM) doesn’t like laptop or external PSU, this function prevent from NAS AC power lose only. Since...
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What is my NAS HDD tray key number?
Snapshot from enclosed PDF file: Thecus_HDD_Tray_Key_no_V0.1_20200629.pdf
View ArticleHow Windows 7 & 10 connect to VPN Server L2TP IPSec
Please refer to attachment How_Windows7_10_connect_to_VPN_Server_L2TP_IPSec_V0.3.pdf
View ArticleWhy MAC version Thecus Setup Wizard & Intelligent NAS unable to i...
Why MAC version Thecus Setup Wizard & Intelligent NAS unable to install and working since MAC OSX Catalina (10.15.X)?(Eng,繁中,簡中) Since MAC OSX Catalina (10.15.X) policy changed, thus old 32 bit APP...
View ArticleHow to enable VNC function from OS7 with video out NAS
How_to_enable_VNC_function_from_OS7_with_video_out_NAS_V0.1 VNC function base on Local Display APP, it is need install Local Display APP first, and able to enable VNC function. It is support Intel X86...
View ArticleHow to use Getif to monitor your NAS via SNMP
How to use Getif to monitor your NAS via SNMP
View ArticleWhy system log show "undergoing recovery services" or "over...
Why system log show "undergoing recovery services" or "over reboot cycle limit" ? OS7 (Eng,繁中,簡中) Since V3.02.06.4 OS7 would check WEB & SAMBA service been started or not, if one of service...
View ArticleIf N2520 N2560 N4520 N4560 cannot be used after a period of norma...
If N2520 N2560 N4520 N4560 cannot be used after a period of normal use (OS6) (Eng,繁中,簡中) 1. Update N2520/N2560/N4520/N4560 to the latest OS6.1-21 through the following...
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