有關色卡司的工作人員如何遠程檢查NAS概述
對於某些問題，色卡司需要安排工程師進行遠程檢查您的NAS，而有些特別的問題需要特殊方法來訪問您的NAS或環境，以下不同方式供您參考：1.對於NAS系統問題和RAID修復的問題，需要將NAS開放在網路上，讓工程師進行遠程直接訪問NAS，我們總部的工程師直接檢查並嘗試修復你的NAS，我們需要NAS...
View Article如果N2310設備更換或維修後無法存取陣列資料 (N2310 HW replaced)
如果N2310設備更換或維修後無法存取陣列資料 如果最新版本INTELLIGENT NAS V1.01.20 http://install.thecus.com) 無法直接登入NAS管理介面, 且要求 "建立陣列"、"救援陣列"或是相關文字, 請依照以下步驟執行, 讓工程師能遠端協助: 1. 從 http://www.thecus.com/TTVQS.exe 下載安裝...
View Article如果 N2310 硬體發生問題要如何存取資料 (RAID 資料救援)
如果 N2310 硬體發生問題要如何存取資料 (RAID 資料救援) 請依以下步驟A~E操作 A- USB 隨身碟重刷固件 請更新 N2310 內建主板OS到最新版本: http://thecus.kayako.com/default_import/Knowledgebase/Article/View/620/0/n2310-os6--usb 如果藍燈閃爍超過30分鐘, 表示硬體問題, 請進行E....
View Article如果 N2310 硬件发生问题要如何存取数据 (RAID 数据救援)
如果 N2310 硬件发生问题要如何存取数据 (RAID 数据救援) 请依以下步骤A~E操作 A-U盘重刷固件请更新 N2310 内建主板OS到最新版本:http://esupport.thecus.com/Knowledgebase/Article/View/240/0/n2310-os6-build-827-usb-upgrade如果蓝灯闪烁超过30分钟, 表示硬件问题, 请进行E.B-...
View Article如何清除硬盘中 N2310 N2520 N2560 N4520 N4560 的 OS6系统, 保留数据, 并执行新的OS初始化?
如何清除硬盘中 N2310 N2520 N2560 N4520 N4560 的 OS6系统, 保留数据, 并执行新的OS初始化? **请注意, 此动作将会清除硬盘中的 OS6系统, 硬盘中的数据会被保留, 但是需要透过INTELLIGENT NAS重新进行初始化后, 才能看到RAID数据** 请进行以下步骤: 下载工具: 1. 请下载 U盘工具:...
View Article如何完整清除N2310 N2520 N2560 N4520 N4560 (OS6) 硬盘并重新执行初始化?
**请注意, 所有硬盘中的数据都会被清除**请下载 U盘工具:http://www.thecus.com/Downloads/FW/OS6/OS6_clean_HDD_up.zip 请进行以下步骤:A. 准备一只U盘，并将之格式化.B. 解压缩OS6_clean_HDD_up 到U盘的根目录.C. U盘会有一个叫做("gofactory") 的数据夹, 里面会有("factory_test.sh")...
View ArticleWSS FAQ Why I cannot activate WSS 2012 R2 Essentials from W2000 W...
WSS FAQ Why I cannot activate WSS 2012 R2 Essentials from W2000 W4000 W5000 Under some condition unable to activate successfully, and following suggestion for your reference: 1. Some early version 36...
View ArticleWSS FAQ Who to get Windows info let we check for you
WSS FAQ Who to get Windows info let we check for you Please collect info & log file from msinfo32 & wevtutil total 4 files let we check for youmsinfo.txtApplication.evtxSystem...
View ArticleWSS FAQ How to update BIOS for W2000 W2000+ W4000 W4000+ W5000 W5...
WSS FAQ How to update BIOS for W2000 W2000+ W4000 W4000+ W5000 W5000+ W2000 W2000+ W4000 W4000+ W5000 W5000+ 1. Make a DOS bootable USB driver from https://rufus.akeo.ie/2. Download and unzip onto USB...
View ArticleWSS FAQ How to schedule power on & off on W2000(+) W4000(+) & W50...
WSS FAQ How to schedule power on & off on W2000(+) W4000(+) & W5000(+). Please download enclsoed file: "WSS FAQ-How_to_schedule_power_on_&_off_on_W2000(+)_W4000(+)_&_W5000(+).pdf"
View ArticleWSS FAQ how to remove or disable Windows Server & Windows Server ...
WSS FAQ how to remove or disable Windows Server & Windows Server Essential services If you just bring up a new WSSE, the WSS2012R2 essential have setup wizard/dashboard to create AD server, thus...
View ArticleWSS FAQ How to change UUID for W2000 W2000+ W4000 W4000+ W5000 W5...
WSS FAQ How to change UUID for W2000 W2000+ W4000 W4000+ W5000 W5000+ **NOTE: It is an option update for some special environment only**1. Make a DOS bootable USB driver from https://rufus.akeo.ie/2....
View ArticleWSS FAQ How RAID Configuartion Windows Storgae Server
The W series NAS base on Windows Server 2012 and following links for your reference:...
View ArticleWSS FAQ does HDD support hot swap?
WSS FAQ does HDD support hot swap? It is like normal PC & SERVER to support HDD HOT REMOVE & PLUG (but OS HDD), but you must know how to disable & uninstall the HDD from WIndows device...
View ArticleWSS FAQ Can Windows NAS be an AD member, without AD server role?
Can Windows NAS be an AD member, without AD server role? (W2000 W2000+ W4000 W4000+ W5000 W5000+ W5810 W8900 W12000 W16000) The W series Windows NAS (expect W8900 or above model) default as AD server...
View ArticleWhy Thecus high memory usage easily?
Why Thecus high memory usage easily? Thecus NAS always take high memory usage for best performance and able to reduce system response time, thus you don’t need to worry about the memory usage....
View ArticleWhy SYSTEM FAILOVER unable change to another node automatically.
Why SYSTEM FAILOVER unable change to another node automatically. The SYSTEM FAILOVER as like real time DATAGUARD/RSYNC function, thus if first node down and we need to switch 2nd node manually.
View ArticleWhy no Twonky license key available? Twonky vs Plex
Why no Twonky license key available? Twonky vs Plex Thecus choose Plex as DLNA media server for years and no license need, thus we have no Twonky license any more, or you could purchase from Twonky...
View ArticleWhy NAS performance is slow while trans small size files.
Why NAS performance is slow while trans small size files. Because the small size file would spent more over head for file transmitting and make average speed going down, thus a 1GB file would faster...
View ArticleWhy NAS mail the HDD conditiona to user? (HDD SMART)
With HDD data density going up but reliability, and each HDD model have difference fault tolerance, we try to let user know the HDD latest condition before HDD damaged as possible, thus we make this...
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