Snapshot from enclosed PDF file: Thecus_HDD_Tray_Key_no_V0.1_20200629.pdf
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What is my NAS HDD tray key number?
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How Windows 7 & 10 connect to VPN Server L2TP IPSec
Please refer to attachment
How_Windows7_10_connect_to_VPN_Server_L2TP_IPSec_V0.3.pdf
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Why MAC version Thecus Setup Wizard & Intelligent NAS unable to i...
Why MAC version Thecus Setup Wizard & Intelligent NAS unable to install and working since MAC OSX Catalina (10.15.X)?(Eng,繁中,簡中)
Since MAC OSX Catalina (10.15.X) policy changed, thus old 32 bit APP unable to working on, since these 32bit APP and NAS been out of design hardware life time already, and following suggestion for your reference:
1. Thecus Setup Wizard support Windows as usual please arrange Windows PC to instead.
2. Install Intelligent NAS for Windows PC, please refer to following link first:
Why can't install Intelligent NAS on my Windows PC?
https://thecus.kayako.com/Knowledgebase/Article/View/748
3. Since it is not only reach design NAS hardware lifetime, but also out of NAS OS security update and date, here strong recommend backup data and arrange new storage will be better.
4. Once NAS out of order, and following link for your reference:：
https://thecus.kayako.com/News/NewsItem/View/79/thecus-product-support-status
https://thecus.kayako.com/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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為什麼自MAC OSX Catalina（10.15.X）起，MAC版本的Thecus安裝嚮導和Intelligent NAS無法安裝和運行？
由於MAC OSX Catalina（10.15.X）策略已更改，因此舊的32位APP無法運行，因為這些32位APP和NAS已經超出設計硬件的使用壽命，請參考以下建議：
1. Thecus安裝嚮導照常支持Windows，請改用Windows PC。
2.對於Windows版本的Intelligent NAS，請首先參考以下鏈接：
為什麼不能在Windows PC上安裝Intelligent NAS？
https://thecus.kayako.com/Knowledgebase/Article/View/748
3.由於它不僅已經達到NAS硬件壽命，而且相關的NAS OS安全性和實用程序已經過時，因此強烈建議備份數據並安排新的存儲會更好。
4.舊的NAS系統一旦出現故障，請通過以下鏈接供您參考：
https://thecus.kayako.com/News/NewsItem/View/79/thecus-product-support-status
https://thecus.kayako.com/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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为什么自MAC OSX Catalina（10.15.X）起，MAC版本的Thecus安装向导和Intelligent NAS无法安装和运行？
由于MAC OSX Catalina（10.15.X）策略已更改，因此旧的32位APP无法运行，因为这些32位APP和NAS已经超出设计硬件的使用寿命，请参考以下建议：
1. Thecus安装向导照常支持Windows，请改用Windows PC。
2.对于Windows版本的Intelligent NAS，请首先参考以下链接：
为什么不能在Windows PC上安装Intelligent NAS？
https://thecus.kayako.com/Knowledgebase/Article/View/748
3.由于它不仅已经达到NAS硬件寿命，而且相关的NAS OS安全性和实用程序已经过时，因此强烈建议备份数据并安排新的存储会更好。
4.旧的NAS系统一旦出现故障，请通过以下链接供您参考：
https://thecus.kayako.com/News/NewsItem/View/79/thecus-product-support-status
https://thecus.kayako.com/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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How to enable VNC function from OS7 with video out NAS
How_to_enable_VNC_function_from_OS7_with_video_out_NAS_V0.1
- VNC function base on Local Display APP, it is need install Local Display APP first, and able to enable VNC function.
- It is support Intel X86 NAS with HDMI/DISPLAY PORT/VGA output model only.
- It is no hot plug support, if need check the screen on NAS physically, please link with HDMI monitor, keyboard & mouse first, and reboot NAS.
- Related steps please refer to enclosed PDF file:
How_to_enable_VNC_function_from_OS7_with_video_out_NAS_V0.1.pdf
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How to use Getif to monitor your NAS via SNMP
How to use Getif to monitor your NAS via SNMP
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Why system log show "undergoing recovery services" or "over reboo...
Why system log show "undergoing recovery services" or "over reboot cycle limit" ? OS7 (Eng,繁中,簡中)
Since V3.02.06.4 OS7 would check WEB & SAMBA service been started or not, if one of service unavailable, and system would going to reboot system to try up to 3 times, and add related message on system log:
The system [Nxxxx] is undergoing recovery services.
The system [Nxxxx] is over reboot cycle limit.
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為什麼系統日誌顯示“正在進行恢復服務”或“超過重新啟動週期限制”？ OS7
由於V72.06.4 OS7將檢查WEB＆SAMBA服務是否已啟動，因此如果其中一項服務不可用，系統將重啟系統進行嘗試到最多3次，並在系統日誌中添加相關消息：
系統[Nxxxx]正在接受恢復服務。
系統[Nxxxx]超過了重新啟動週期的限制。
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为什么系统日志显示“正在进行恢复服务”或“超过重新启动周期限制”？ OS7
由于V72.06.4 OS7将检查WEB＆SAMBA服务是否已启动，因此如果其中一项服务不可用，系统将重启系统进行尝试到最多3次，并在系统日志中添加相关消息：
系统[Nxxxx]正在接受恢复服务。
系统[Nxxxx]超过了重新启动周期的限制。
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If N2520 N2560 N4520 N4560 cannot be used after a period of norma...
If N2520 N2560 N4520 N4560 cannot be used after a period of normal use (OS6) (Eng,繁中,簡中)
1. Update N2520/N2560/N4520/N4560 to the latest OS6.1-21 through the following tools:
http://thecus.kayako.com/Knowledgebase/Article/View/633/0/n2520-n2560-n4520-n4560-os61-build-latest-usb-upgradeeng
2. Clear the OS6 system of N2310, N2520, N2560, N4520, and N4560 in the hard disk, retain the data, and perform a new OS initialization:
http://thecus.kayako.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-
3. If all the above methods are invalid:
https://thecus.kayako.com/default_import/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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若N2520 N2560 N4520 N4560 正常使用了一段時間之後無法使用 (OS6)
1.透過以下工具更新N2520/N2560/N4520/N4560至最新的OS6.1-21：
http://thecus.kayako.com/Knowledgebase/Article/View/633/0/n2520-n2560-n4520-n4560-os61-build-latest-usb-upgradeeng
2.清除硬碟中 N2310 N2520 N2560 N4520 N4560 的 OS6系統, 保留資料, 並執行新的OS初始化：
http://thecus.kayako.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-
3.如果以上的方式皆無效:
https://thecus.kayako.com/default_import/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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若N2520 N2560 N4520 N4560 正常使用了一段时间之后无法使用 (OS6)
1.透过以下工具更新N2520/N2560/N4520/N4560至最新的OS6.1-21：
http://thecus.kayako.com/Knowledgebase/Article/View/633/0/n2520-n2560-n4520-n4560-os61-build-latest-usb-upgradeeng
2.清除硬碟中 N2310 N2520 N2560 N4520 N4560 的 OS6系统, 保留资料, 并执行新的OS初始化：
http://thecus.kayako.com/Knowledgebase/Article/View/217/0/how-to-remove-n2310-n2520-n2560-n4520-n4560-os6-from-hdd-and-keep-data-than-
3.如果以上的方式皆无效:
https://thecus.kayako.com/default_import/Knowledgebase/Article/View/how-to-access-data-if-nas-out-of-order-or-end-of-life-eoleng
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